1. What happens if I get a busy signal when pressing the remote alert button?
2. Are the charges for this service one-time or is there a monthly subscription fee?
3. How much does a Lifeguard system cost?
4. What is a PERS?
5. What are the languages spoken by Lifeguard Associates?
6. Can the alert button be worn in the bath or shower?
7. Does the monitoring center always call for emergency personnel?
8. In an emergency, do I have to call the monitoring center first or can I call a family member?
9. What if I can’t speak when the alert button is pressed?
10. How easy is it to set medication reminders?
11. If I move can I take my Lifeguard system with me?
12. I  have a cat and sometimes she tries to escape when people come over, can my profile contain that information for emergency personnel?

What happens if I get a busy signal when pressing the remote alert button?

• The alert call will repeat the specified number up to 8 times if the receiving line is in use. The Lifeguard system can also be programmed with primary and secondary alert call numbers. Therefore, if the primary responder does not answer in a reasonable time-period, the alert will be directed to the secondary responder.

Are the charges for this service one-time or is there a monthly subscription fee?

• The Lifeguard Emergency Response System operates on a monthly rental basis. You are billed according to the package you select: Platinum, Gold, or Silver programs.

• All subscriptions to Lifeguard include a free subscription to ZivaCare

How much does a Lifeguard system cost?

Please call 1-866-238-LIFE

What is a PERS?

PERS is the abbreviation for Personal Emergency Response System, designed for use within the home. When activated, it notifies the monitor that assistance is required. PERS applications reach many walks of life:

• Senior citizens

• People who live alone

• Young couples with children

• People living in high crime areas

• Mentally or physically challenged individuals

What are the languages spoken by Lifeguard associates?

• Lifeguard Associates speak both English and French

Can the alert button be worn in the bath or shower?

• Yes! The Lifeguard alert button is fully water resistant.

Does the monitoring center always call for emergency personnel?

• That depends on your instructions.  If an alert is received, the monitoring center will assess your situation in order to dispatch the appropriate help.  For example, if you have fallen but you are not hurt and just need help getting up, you can tell us this and we will call a neighbor or family member to come and help you.

In an emergency, do I have to call the monitoring center first or can I call a family member?

• The Lifeguard’s system can be programmed with primary and secondary alert call responders. For example, alert calls can be primarily routed to a nearby family member acting as first responder, then to our monitoring center in a secondary capacity if the first responder does not answer promptly. In most cases though, the Lifeguard monitoring center is the primary responder.

What if I can’t speak when the alert button is pressed?

• When an alert is sent to the monitoring center, you are automatically identified to the individual answering the phone. They can access your complete profile of information even if you can’t tell them anything at the time of an emergency.

• If a Lifeguard associate is unable to make verbal contact with you, they will dispatch emergency personnel immediately. You do not have to directly speak with the monitoring center in order to receive the help you need.

How easy is it to set medication reminders?

• The medication reminders are set up by the monitoring center at the time you subscribe with Lifeguard. Your reminders operate on a daily cycle and you can turn them on or off at anytime.

• Should you wish to add or remove a medication reminder, you may contact the monitoring center for assistance.

If I move can I take my Lifeguard system with me?

• With notification to us, the Lifeguard system is fully transportable. Even if you move to a different city, we will work with you to update the system to your new number, closest emergency response personnel, and keep your information consistent with your current situation.

I  have a cat and sometimes she tries to escape when people come over, can my profile contain that information for emergency personnel?

• We will include any special instructions or concerns you have in your profile. If you have a cat or a dog, we will keep a record of that to notify anyone entering your home to beware that there is a friendly cat that may try to escape. The Lifeguard system is designed to fit into your life.